Frequently Asked Questions

Everything you need to know about shopping with ShopSimon.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please use our online portal to generate a prepaid return shipping label.

Do you offer international shipping?

Yes, ShopSimon ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different designers and collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are the colors on the website accurate?

We strive to display product colors as accurately as possible. However, due to variations in monitor settings and screen calibrations, slight color differences may occur.